To ensure your experience at Hotel Real Oeiras is perfect from the very first moment, we have gathered on our FAQ page the answers to the most frequently asked questions about the hotel, reservations, rooms, restaurant, services, experiences, cancellation policies, vouchers, and other essential details.
All reservations must be guaranteed with a valid credit card and/or prepayment, according to the conditions of the selected rate.
The hotel reserves the right to pre-authorize the provided credit card prior to arrival.
Payment conditions depend on the selected rate, stay period and applicable promotional conditions.
Applicable payment conditions will always be presented during the booking process and confirmation.
Cancellation conditions depend on the selected rate, stay period and applicable promotional conditions.
Applicable cancellation and no-show conditions will always be presented during the booking process and confirmation.
Children aged 0 to 4 years old: free stay in a baby cot, subject to availability;
Children aged 5 to 12 years old: extra bed or sofa bed available at an additional cost of €20 per day;
Children aged 13 years old or above: extra bed or sofa bed available at an additional cost of €40 per day.
All requests are subject to availability and confirmation. Maximum of 1 extra bed per room.
Check-in: from 15h00
Check-out: until 12h00
Early check-in and late check-out requests are subject to availability and may incur additional charges.
Oeiras city Tax:
€1 per night, per guest aged 13 years old or above, up to a maximum of seven consecutive nights per stay. Subject to changes in local legislation applicable at the time of stay.
Group Policy:
Reservations for 10 or more rooms with overlapping stay dates are considered group bookings and may be subject to specific group conditions, overriding individual booking policies. For group requests, please contact our Groups Department: groups@realhotelsgroup.com
Multiple rooms bookings:
Up to 4 rooms may be booked per reservation, facilitating stays for families or small groups. All rooms included in the same reservation must share the same check-in and check-out dates. For different stay periods, separate reservations must be made, or our Reservations Department should be contacted.
Personal Data:
Personal data provided during the booking process will be processed in accordance with applicable data protection legislation and the Group Privacy Policy
Documentation:
Upon check-in, valid identification documents for all guests, including children and infants, are mandatory.
Pets are not allowed.
Non-smoking hotel (except in authorized areas).
Parking:
Extra charges:
The hotel reserves the right to request a valid credit card to guarantee extra charges. If no guarantee is provided, any additional expenses must be paid at the time of consumption.
The hotel reserves the right to amend this Booking Policy without prior notice.
Specific conditions applicable to each reservation will always be presented at the time of booking confirmation.
All prices mentioned include VAT at the legal rate in force.
